QUALITY POLICY
The Company values its customers and is committed to provide an exceptional service to them which complies with their stated policies, requirements and principals. We have an excellent and demonstrable reputation for producing high quality work and for managing projects safely with minimal disturbance to others which has attracted complimentary testimonials from a wide range of clients.
Customer satisfaction can be measured through timely project completion and again we have an excellent and demonstrable record for completing projects within agreed timescales and in many cases ahead of time where acceleration has been required.
Given our high quality results and reputation, which have been consistently achieved without the benefit of a formal Quality Management System, we have decided not to apply for accreditation to BS EN ISO 9001:2000 standard. We continue to be committed in achieving high quality and consistency in the management of all our contracts through a systematic and disciplined approach by all employees in their activities associated with the customer's contract.
The Company recognises that to maintain what is already a quality management system; it is imperative that all employees have clear and unambiguous roles and responsibilities which ensure that the day to day operation of the Company is carried out in an efficient manner. To this end the Company Health, Safety & Environment Policy (SHEQ) explains the Company organisation structure and defines all employees' responsibilities in detail. The SHEQ Policy is reinforced by the Employees' Handbook which is issued to all employees.
The Company continually endeavours to provide and maintain this exceptional service to its customers by ensuring:
- Principals of quality are upheld and supported by employees at all levels
- Employees' responsibilities and duties are clearly identified
- Employees are appropriately trained to enable them to undertake these duties
- Employees are empowered within the scope of their responsibilities
- Sufficient resources are provided to carry out the work in hand
- Appropriate and/or necessary documentation is maintained, controlled and archived
- Site inspections of projects are undertaken on a regular basis
- Legislation is strictly adhered to and standards are maintained
- Opportunities for continuous improvement are identified and implemented.
As Managing Director of the Company, I have ultimate authority and responsibility for the continued effectiveness of Quality Management within the Company and this statement represents my commitment to ensure that Quality Management is an integral component of all aspects of Company business.
Jean Stevenson
Managing Director
Date December 2007
Review date: November 2008 (but 2 years at the latest)
